Refund policy

We want you to love your Flaxbloom pieces!

If something’s not quite right, we’re here to help. Just email us at sue@flaxbloom.co.nz within 5 days of receiving your order, and we’ll do our best to make it right with a refund, exchange, or store credit.

Our Returns Policy

  • You have 14 days from when you receive your item to return it.

  • Items must be unworn, unwashed, with tags attached and in original condition.

  • Proof of purchase is required.

  • Email us first before sending anything back — we’ll guide you through it.

  • Return shipping is at your cost unless the item is faulty.

What can’t be returned

  • Sale items, samples, seconds, and gift cards

  • Earrings, unless faulty, due to hygiene regulations

Faulty items

We stand by the quality of our garments. If something slips through and you receive a faulty item, we’ll repair, replace, or refund it in line with the Consumer Guarantees Act. We'll cover the shipping for any repairs or replacements.

Refunds

 Your refund will go back to your original payment method within 10 business days. If it's been more than 15 days, please get in touch. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Secure Payments

We use Shopify’s secure payment system, which meets PCI-DSS standards to protect your data.

Still have questions?
Just reach out — we’re happy to help: sue@flaxbloom.co.nz